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Wvkfb reviews storage-album returns by matching the complete empty binder or album to its SKU, cover, binding, page layout, pocket quantity, closure, and component manifest. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may open the album, operate the closure and ring mechanism carefully, and inspect empty pockets on a clean dry surface. No card, photograph, ticket, receipt, currency, paper, adhesive, label, or personal item may be placed inside. Every fixed or removable page, divider, ribbon, strap, zipper pull, and care card listed for the SKU must remain together. Storage-album support is matched to the exact empty book manifest: external dimensions, cover, closure, spine or ring mechanism, page quantity, fixed or removable format, pocket grid and loading edge, divider count, strap or ribbon, and supplied pieces are reviewed together.
Storage-album policy map: Check album condition, return route, request window, exchange options, label cost, restocking treatment, refund timing, and contact.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain empty, clean, dry, and free from stored-item impressions, stretched or split pockets, writing, labels, adhesive residue, fingerprints embedded in film, scratches, clouding, bent rings, ring gaps, torn punch holes, page creases, spine distortion, zipper wear, damaged pulls, frayed ribbon, stains, odor, moisture, heat damage, or modification.
For an approved empty return, remove every personal item, close rings correctly, align pages, place dividers in the binder, and keep pocket film flat without sharply folding it. Protect zipper pulls, ribbon, strap, spine, rings, punched edges, and cover corners inside a rigid outer parcel. Do not tape directly to a cover or clear page. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@wvkfb.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 6045 Oak Street, Mims, FL 32754, United States.
Identify the SKU and exact point involved: cover, corner, fixed spine, six-ring mechanism, zipper, pull, ribbon, strap, divider, page group, pocket grid, loading edge, clear film, backing, punch hole, count, or visible transit damage. A photograph may show the empty album and affected construction on a neutral surface; remove all stored content and do not send images containing private documents.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
EXCHANGES AND CANCELLATIONS
An exchange may be reviewed after the complete empty album is approved. External size, compatible stored-item dimensions, page and pocket quantity, loading direction, fixed or removable binding, closure, expansion, net weight, and price may differ and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
CONTACT
For return and refund support, contact support@wvkfb.shop or +1 (938) 723-0876. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).